Learn how to navigate the store, troubleshoot issues, and more.
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Definitely! SUMCO only works directly with official brands, manufacturers, and authorized distributors to ensure that all our products are 100% authentic.
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Our Terms of Service can be found here. You can also contact us via the contact form below if you have any questions!
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We would be more than happy to assist you on this matter! To do so, please reach out to us through our contact form below and our customer support team will reach out to you as soon as possible.
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Going from Black to Silver means you have to earn a total of 4,000 points (SG) | 18,000 points (MY) | 14 million points (ID) | 1,500 points (US) | 6,000 points (BN). Just a little extra work and you'll get there in no time!
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With your talent and some extra effort, you could go from being a SIlver member to a Gold member by earning a minimum of 14,000 points (SG) | 150,000 points (MY) | 80 million points (ID) | 5,000 points (US) | 50,000 points (BN).
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This will show you an estimate of the potential earnings you will get from purchasing products wholesale from us and selling them at retail prices through your own sales channels. We have designed the platform to allow you to see your progress and how you are performing as a reseller throughout your SUMCO journey.
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What could be better than getting money back on the spending you do? Cashback is a reward that you earn as a Registered Customer (in the form of SUMCO credits whenever you take part in our limited / seasonal promo campaigns) ready for use the next time you shop with us!
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Absolutely not! You are free to earn and spend a lifetime cashback as a Registered Customer at SUMCO! How cool is that?!
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Definitely! You'll get an email from us whenever these credit rebates, also known as Cashback, are awarded to your account through your invoice. You can also check your credit history via your dashboard.
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A credit balance is the total amount you stored in your Credits through Top-Up method or earned via cashback.
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Use your credit balance to purchase products on SUMCO. When you Checkout, just simply click "Use Credits" and the amount will be automatically deducted from your total bill!
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Any cashed in amount or earned credits through cashback cannot be withdrawn from your Credit balance. But don't worry! You can always use just it for your next purchase by choosing your credits as your payment method upon Checkout.
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No. These credits are for you and we do our best to keep your account secured, so go ahead and enjoy them!
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As an affliate, you can use your personal SUMCO e-Shop to share and promote the products that you love. You can also order our products wholesale, have them delivered to you, and sell through your distribution channels. You can choose whatever method suits you! Remember, you are your own boss! 💪🏻
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Easy peasy! Just share your affiliate link to your friends and followers and you'll be compensated whenever they shop your recommendations! You get to earn both commissions and SUMCO points from every $1 spent on your store. To know more, kindly head over to What is commissions and how do I earn it?
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We made sure that your affiliate link is super easy to find! Just go to your own store, share your personal e-Shop URL (i.e. yourname.sumco.store/shop) or Product URL and you're set!
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As a member, you have a special link that is only assigned to you! To invite, just head over to My Team to share an invite directly to your friends so that they can join SUMCO and discover a new and unique retail experience at their fingertips! Here's to building a braver and kinder future together!
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You don't have to worry about anything! From packaging to order fulfillment, SUMCO will take care of everything for you!
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No, we are currently unable to support it.
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We have numerous payment methods to choose from and may vary per country. We have the usual options available such as Credit card and Bank Deposit in place, but we are also able to support other major payment channels such as PayNow, Xendit, OVO, and Dana. Kindly note that if you select any of these channel, you will be redirected to a new page and will have to wait to be redirected back to our site to confirm that your order has pushed through (whether automatically or manually).
Rest assured that we are working on increasing the options readily available for you, and don't forget that you can also select your SUMCO Credits upon checkout. For more details on credits, refer to the Credits section.
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Absolutely! You can edit the items on your cart anytime before you checkout. However, kindly note that once you proceed with the payment and shipping, you will not be able to make any changes with regards to your order.
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With the SUMCO Store website and app, you can easily track the status of your orders by accessing My Orders. Then select More Details. We will also give you the latest real-time via your email address to make sure you're up to date!
If you have any issues tracking an order on your own, you can contact us via support@sumco.store, provide your registered email address and/or order number, and we will reply to you as soon as we can.
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The shipping options will be reflected upon check out. Once you have confirmed the items in your cart, the shipping rate will be reflected together with the total order amount.
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If your orders have been cancelled unexpectedly, and you have not received a notification from our Customer Service team prior to the cancellation, please reach let us know as soon as possible through our contact form so we can assist you immediatley.
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Once you have received your parcel, take an unboxing video to ensure that you can send the video to us in case you have received a defective or damaged product. Send the video together with your Order ID and our customer support team will respond to you within 24 hours-working day.
Take note that any refund or replacement requests are subjected to evaluation based on the unboxing video that the SUMCO team will receive.
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SUMCO offers same day delivery if parcels are placed and paid before 2pm. However, if your order has not arrived after 7 days after the estimated delvery date, please get in touch with our Customer Support team and provide your Order ID. If this happens, we will replace your order and have it delivered as soon as possible with no additional charges.
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Here at SUMCO, we always aim to satisfy our customers and our partners. This rarely happens, but in the unlikely event that you have received a defective product, extra product, package with broken seal or wrong item, notify us right away by sending us an unboxing video together with your Order ID via support@sumco.store or the contact form below.
Please DO NOT dispose of or give away any of the items that you may receive. All defective, incorrect, and extra products received are subject for retrieval. Instead, set these items safely aside back in the packaging they came in. Incorrect and extra items received should remain in their unused and unopened condition. Otherwise, the replacement will be forfeited.
Our Customer Service Team will provide confirmation and further instructions should it be necessary to return the product/s involved. Do allow our team one (1) working day to get back to you.
